Question 1

Payments?

Accepted Answer

We accept UPI and Bank Transfers for domestic orders.

International clients can make payments via Wise or international bank transfer.

Orders are processed only after full payment is received.

Question 2

Shipping?

Accepted Answer

We ship across India and to selected international locations.

Shipping charges are calculated based on weight, delivery location, and order value.

Tracking details are shared after dispatch.

For international orders, any customs or import duties are to be paid by the buyer.

Question 3

Delivery Time?

Accepted Answer

Ready-to-ship items: Dispatched within 3–5 working days.

Made-to-order/custom designs: May take 7–21 days, depending on fabric and design availability.

Delivery timelines may vary due to location, courier delays, festivals, or public holidays.

Question 4

Return & Exchange Policy?

Accepted Answer

Returns are accepted only in cases of damaged, defective, or incorrect products received.

A return request must be raised within 3 days of delivery, along with an unboxing video or clear photos.

Products must be unused, unwashed, and in their original packaging.

Custom-made, altered or personalized items are not eligible for return or exchange.

Question 5

Export & Bulk Orders?

Accepted Answer

We accept bulk, export, reseller, and corporate orders.

Minimum Order Quantity (MOQ) may apply depending on the product type.

Assistance provided for export documentation, secure packaging, and courier/shipping arrangements.

Customisations available for bridal trousseau, corporate gifting, exhibitions, and international showcases.

Frequently Asked Questions